OPSM Reviews

I’ll give them credit where it’s due — I got a reply quickly, and the issue was fixed without much hassle. Wasn’t expecting it to be that smooth, honestly.

Popped in because my frames needed a small repair and adjustment. I thought it might be a hassle, but it was straightforward. The staff got it sorted quickly, though it somehow felt like I was there longer than I was. My glasses fit much better now, so no complaints really, or maybe just that I should’ve gone in sooner

The staff were really friendly and actually took the time to help me without making me feel rushed. I did have to wait a bit, but I’m blaming the busy schedule more than anyone there. Overall, it was an easy visit and I left feeling good about it.

Booked it online and it was easy. No hassle or confusing steps, just got it done quicky and moved on.

I got my new glasses from OPSM the prescription felt right from the moment I put them on. No headaches, no weird adjustment period, which I’ve definitely dealt with elsewhere before. Reading is clear again and driving feels much easier. When you’re paying for something as important as your eyesight, it’s only fair that they get it right, and in this case they did. Happy overall and I’d use them again.

The frames already cracked after barely using them. I don’t know, something about it just feels really cheaply made.

Delivery came quickly, and picking it up was no hassle at all. i blame myself for expecting it to be more complicated, because the whole thing was straightforward.

I popped into OPSM for an eye check and overall it was fine, nothing awful or anything. The store just didn’t feel as clean as I expected, the floors had a bit of dust around and some of the display areas looked a little messy :/

The staff were friendly enough, which definitely helped, but I guess I expected the place to feel a bit fresher. When you’re looking at glasses and frames, clean displays kind of make a difference, you know?

I tried booking an eye test through opsm.com.au and found the whole thing frustrating, though maybe I just picked a bad time to look.

Every store near me either had nothing decent for weeks or only had odd times when I’d be at work. I checked more than once thinking maybe something would open up, but it didn’t really change much.

I guess it might be okay if you’re not in a hurry, but I needed something sooner. In the end I booked somewhere else because it was just easier

I had a really good experience here. The optometrist was professional, kind, and made everything feel easy from start to finish. They explained each step clearly, like the eye exam, the prescription check, the lens options, and even what they were looking for during the tests. I also appreciated that they were patient with my questions, whether it was about my vision, glasses, contacts, or just what to expect next. Overall, it felt calm, helpful, and very well handled...

I don’t remember every little detail about the order, which probably means nothing went wrong. What I do remember is it showed up quicker than I expected, and everything was fine when it arrived. Smooth overall.

The eye exam itself was okay and the optometrist was friendly, but the whole appointment felt a little rushed. I got my prescription sorted, which is what I needed, but I wish they had explained things a bit more. I also expected a faster response when I had questions afterward.

I got my glasses for cheaper than I was expecting, so that was a nice surprise. Staff were friendly too and made the whole thing easy. Overall, I’m happy with a price and feel like it was good value

Got a new pair of glasses from OPSM disappointed. Lenses started showing scratches after only a few weeks, even though they’ve mostly been kept in the case. Also noticed the vision feels a bit blurry around the edges. Not what I expected for the price.

Not a great experience at OPSM. I was trying to use my insurance and Medicare, and it just got messy. No clear explanation. One person told me one thing, then someone else said something different. I ended up paying more than I thought I would, and I’m still not really sure what was even claimed. Frustrating. Felt like I was just being passed around instead of helped. I wouldn’t go back.

I picked up a new pair of glasses during a promo and ended up getting a much better price than I expected. The whole process was smooth, checkout was simple, and the discount applied without any issues. Overall, I’m really happy with how it turned out.

I showed up expecting to be sitting around for a while, but I was called in after maybe five minutes. It was a nice surprise and made the whole visit feel easy.

I went into OPSM hoping to find a new pair of frames and had one of those moments where I kept picking up different pairs, trying them on, then realizing they all looked a bit too similar. There were definitely some nice options, and I did end up finding a pair that suited me well enough, but I was expecting a bit more variety in the store. The ones that stood out more were also pricier than I thought they’d be.

Afterwards, I had a look on the website and found it easier to browse through everything, but I still felt like there could’ve been more choice in terms of shapes and colours. It wasn’t a bad experience at all, just not super exciting if you’re fussy about frames like I am. Overall, decent, but kind of average.

Ordered glasses from OPSM online and the health fund claim was straightforward. Uploaded the receipt after and that was it. Took a few extra days, but nothing major. I’d use it again.

I’ll be honest, I was mostly paying attention to how long the warranty return took, and that part felt slower than I expected. In the end, it did get sorted out, so I can’t complain too much, but the wait was definitely the thing that stood out to me.